- To be eligible for a refund or return, your order must meet one of the following criteria:
The wrong item was delivered.
The item delivered is damaged or defective.
The order was canceled before delivery.
The order was not delivered within the specified timeframe.
- Refund Process:If your order meets the eligibility criteria, you may request a refund by contacting our customer support team within [1day] of receiving your order.
Once your request is approved, we will process the refund to the original payment method used for the purchase. Please allow [1days] for the refund to be reflected in your account.
- Return Process:If you received the wrong item, a damaged or defective item, or if your order was canceled before delivery, you may be eligible to return the item(s).
Please contact our customer support team to initiate the return process. We may request photographic evidence of the issue to facilitate the return.
Once your return is approved, we will provide instructions for returning the item(s) to us. Return shipping costs may be covered by us, depending on the reason for the return.
- Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Non-Eligible Items:Perishable items, such as food and beverages, are not eligible for returns or refunds unless they are delivered in a damaged or defective condition.
Items that have been consumed or used are not eligible for returns or refunds.
- Contact Us:If you have any questions or concerns about our refund and return policy, please contact our customer support team at [9030019913, buddy8240@gmail.com].
By using our food delivery app, you acknowledge that you have read and understood our refund and return policy and agree to its terms.
